Return Policy & Procedure
Limited Time Holiday Return Policy
In view of the holiday season, we will be extending our return policy. Any order placed after Nov. 1, 2012 will have until Jan. 15, 2013 to return unopened items. Otherwise the standard 30 day return period will be observed.
Return Policy & Procedure
We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, (airsoft products and paintballs excluded).
1. Defective Merchandise, please contact the manufacturer first. Find your manufacturer here. Defective merchandise must be returned / repaired / replaced / exchanged through the manufacturer. All manufacturers provide at least a 90-day (some offer 1 full year) parts and labor warranty on paintball guns. Please review the product owner's manual before use and register your product for warranty. Please select the manufacturer of the defective product.
2. All Other Returns, Fill out your Return Request Online.
Paintball-Online.com will accept most returns on unopened items for up to 30 days after the invoice date. Returns are for products that you do not wish to keep and must have zero appearance of being opened or used. If we have sent you an incorrect product or size or your item is damaged, we will happily help you to return the product at no charge to you.
You must obtain an RMA number. Returns will not be accepted without an RMA number.
Most guns, once opened, cannot be returned. The manufacturer of the gun will handle all warranty issues including defects out of the box. The manufacturer contact information is usually listed in the contents of the box or on the box itself. All manufacturers provide at least a 90-day (some offer 1 year) full parts and labor warranty on guns. Please call us if you need help contacting the manufacturer. Some of our manufacturer's contact information is listed below.
All returns requested after 30 days are subject to a 15% restocking fee. Returns are accepted up to 60 days past the invoice date. Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash. Purchasers are responsible for all importation taxes and duties imposed. All paintball pellet sales are final. Breakage is insured in shipment. Please contact carrier immediately if damage is noted on parcel. We will attempt to ship you your desired color in paintballs, but color is not guaranteed. Used products may not be returned. All defective products must be repaired / replaced / exchanged / refunded by the manufacturer. Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages.