Xtremez
FAQ
Frequently Asked
Questions
- Who
is Paintball Online?
- 105%
Guaranteed Lowest Price Policy?
- How
Long Will It Take & How Much Will It Cost to Ship My Order?
- Do
You Ship International? / International Ordering
- What
Kind of Guarantee Do You Offer After the Sale?
- Do
You Offer Quantity/Wholesale/Dealer Discounts?
- Can
You Send Me a Catalog in the Mail?
- Can
I Pay with a Credit Card, Personal Check, Wire Transfer...etc.?
- I
Want To Upgrade An Item In a Package, how?
- Where
do I get my Co2 Tank Filled?
- Paintball
Online Backorder Policy
- Would
you be interested in carrying my paintball related product?
- What
do I do if my Merchandise is damaged in transit?
- My
package was delivered late by the carrier, what do I do?
"Help!
I still can't find my answer?"
Please
Contact Us, we'd be happy to help.
Who
Is Paintball Online?
Mission:To
provide our customers with the highest quality paintball products, delivered
quickly at competitive prices, with the best service in the industry.
We love what we do, and it shows everyday.
We are the Internet's
largest paintball store with 1000's of products in stock and ready to
ship. Started in Portland, Oregon in 1995 by an avid paintball player
and net-surfer, our goal is to utilize our low overhead and large buying
power to bring you the best products at competitive prices with the convenience
of secure online shopping. If you have questions feel free to contact
us at (360) 567-2520. We love what we do and it shows in our service everyday!
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105%
Guaranteed Lowest Price Policy:
At Paintball Online,
we're so confident that we have the lowest prices on the highest quality
paintball products that:
If you find a lower
price on an identical item within 30 days of your order, we'll not only
match the price, but also BEAT it by 5% !!
Just call us at 1-800-875-4547
and we'll take your order. Then visit our price beat page and submit your
match. The item must be advertised on an online retailers site and be
in stock, closeouts do not qualify.
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How
Long Will It Take & How Much Will It Cost to Ship My Order?
If your item
displays In Stock it will probably ship within 24 working hours.
Add this time to your selected shipping method to get the total time to
receive your order. The carriers do not count weekends as a day in transit.
To speed the delivery of your order, have your order shipped to the credit
card billing address as we can not guarantee transit times for orders
shipped to different ship-to / bill-to addresses.
In the Continental
U.S. we ship UPS Ground, 2nd Day Air, Next Day and Priority Mail. Military
address may only be shipped via the US Postal Service. International orders
are shipped via UPS or the Postal Service (see "Do
you ship Internationally" for more information). Add the desired items
to your basket to get shipping costs. You don't have to place an order
to find out what it would cost to ship.
Time in
transit notes: UPS Ground to a residential address is not a guaranteed
service.
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Do
You Ship Internationally?
Yes!
You have several options:
- UPS - International
Express (1-5 Days to Destination Country) - Most popular method
- U.S. Postal Service
Airmail (5-15 Days anywhere in the world)
- U.S. Postal Service
Surface Mail (4-8 Weeks anywhere in the world) - Economy Delivery
All orders are insured
for the full amount. The best way to go is usually UPS Express International
as it is more expensive than the Postal Service but provides full tracking
information, automatic customs clearance, and insurance. Email our international
department for more info.
The freight calculator
will not quote freight for our international destinations. If you would
like a quote on international freight, please contact us and let us know
what products you are interested in and what country you are in.
Check with local law
enforcement regarding legality of paintball products in your area. Check
with your local customs office regarding taxes or duties that may be collected
at the time of delivery.
German customs requires
the "F" stamp, only the Brass Eagle line of products (excluding the Rainmaker)
has that stamp.
Please contact your
local customs office to determine any restrictions on importing this type
of sporting goods to your country. If you have a link to their website,
please forward it to our International
Department, so they can bookmark it for the assistance of other customers.
We have the following
information available for you...
A
Letter From Japanese Customs
Canada's
Customs Department Website
New
Zealand's Customs Department Website
Customs
in the United Kingdon
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What
Kind of Guarantee Do You Offer After the Sale?
Only one
of the best in the industry! We offer a 30-Day Money Back Guarantee
on all new and unused merchandise in its original packaging,
airsoft products and paintballs excluded. There is a 20% restocking
fee on all returns. All manufactures provide at least a 90-day (some
offer 1 year) full parts and labor warranty. Please see our Conditions
of Purchases page for more detailed information.
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Do
You Offer Quantity/Wholesale/Dealer Discounts?
Yes!
We offer special pricing for larger/wholesale orders. Please see our
wholesale page for more info.
At Paintball
Online We Specialize in International Export of Paintball products.
Get the best prices for your International paintball business or field.
Why pay twice as much? Our low overhead and contacts in the shipping
and paintball industry enable us to provide you with the highest quality
U.S. goods at a great price. And because we ship direct, you can expect
to have your package in 5 days or less!
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Can
You Send Me a Catalog in the Mail?
Currently, one of
the ways we keep our overhead down and provide you with low prices on
all of our products is providing product information in a digital format.
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Can
I Pay with a Credit Card, Personal Check...etc.?
Yes! We accept
Visa, Mastercard, Discover & American Express.
Currently we do
not accept personal checks, however for larger orders bank wire transfers
can be arranged.
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I
Want To Upgrade An Item In a Package, how?
We offer different
upgrades and specials all the time. Check the package deals or call
us for the latest deal.
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Where
do I get my CO2 Tank Filled?
Depending
on where you live it should be easy to find a place to refill your CO2
tank. All paintball fields have CO2 refill stations. Other suggestions:
fire extinguisher shops, welding supply, Sports Authority (East coast),
Sport Mart (West coast). If you live in a rural area, or would like
to fill your own tanks we sell a full selection of fill stations and
weighing scales. We fill CO2 at our store, get
online directions.
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Paintball
Online’s backorder holding policy
Paintball
Online will only hold backordered product for a maximum of 60 days unless
otherwise specified by the customer. The customer must call Paintball
Online at 1-800-875-4547 and inform a customer service representative
that he or she wishes to allow the backorder for more than 60 days.
On the 60th day of the backorder the item will be removed from the order
and the remaining product will be shipped out. Exceptions to the policy
will be made for specific items and pre-ordering situations. Paintball
Online will not be responsible for product not shipped due to this policy.
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Would
you be interested in carrying my paintball related product?
Yes! We do
get requests from small inventors to larger paintball wholesalers to
showcase/purchase/dropship their product. We're always looking for the
latest products in paintball for our customers & we would be interested
in your proposal. Please email adam@paintball-online.com.
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What
do I do if my merchandise is damaged in transit?
All shipments are
insured. The first thing you need to do is contact us. UPShas a nine
month limit. If your package is shipped via the Postal
Service, there are different procedures to follow, please email
us and we will begin the process. You can contact our claims department. You'll need
to provide your invoice number, tracking number, and description of
the damage. The freight carriers will expect you to have the box, packaging
and merchandise available for inspection for 7-15 days, depending on
the carrier. They will send us the paperwork, and we will take over
from there. The average time to settle a damage claim is 30 days from
the date of reporting it. When they settle the claim, we will reship
new product to you.
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The
Carrier didn't deliver my package on time?
Your merchandise
will ship to you by the method of your choice. Be aware that UPS does
not guarantee delivery times for ground shipments to any residential
address. If you run a business out of your home, it is residential.
Delivery times are guaranteed only to commercial addresses that are
in a "commercial zone". They will provide estimated times of delivery,
but they are not guaranteed. The only guarantee is on Air shipments.
If your next day
or second day package does not arrive on time, you will need to contact
our claims department, and provide
them with your invoice number, and tracking number. They will file a
service failure with the Carrier, and refund the shipping charges to
your account. Be advised that claims for service failure must be made
within 30 days from the date your merchandise was SHIPPED. This is not
from the date received, but from the date the carrier accepted the shipment
from us.
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